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Getting started

Prepare your account and repair workflow before the desktop launch.

Create your account

Register with an email address you control. Keep your account details private and complete any verification requested by the website.

Check compatibility

Confirm the exact model and required operation with support. Back up device data before any supported service operation and obtain the device owner's authorization.

Install the official release

When downloads open, use the official download page and follow the requirements included in that release. Model-specific steps will be added after verification.

Ask for help

Open a support ticket with the model, operation, error message and tool version. Never include your password, recovery codes or payment-card details.

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