Refund Policy

Conditions governing subscriptions, cloud credit purchases, and failed server operation reviews.

Who refunds you

Payments are taken and refunded by Tfast Digital Agency, the operator of Tfast Unlocker Pro. This policy applies worldwide and sits on top of any right your own country gives you rather than replacing it.

Digital products

Credits and licences are delivered digitally and are usually available on your account within moments of payment, or once a cryptocurrency payment confirms on the network.

If you are a consumer in the EEA or the UK

You normally have 14 days to withdraw from a distance purchase. For digital content supplied immediately, that right ends once supply begins, but only if you expressly asked for immediate supply and acknowledged that you would lose the right. When you buy credits or a licence we ask for exactly that confirmation at checkout, and delivery is immediate. If you have not yet used what you bought, you may still withdraw within 14 days and we will refund you in full.

Unused credits

If you have bought credits and not spent any of them, you may ask for a refund within 14 days of payment. We refund to the original payment method, less any non-recoverable transaction fee charged by the payment provider.

Credits already spent

Credits consumed by a completed operation are not refundable. The operation used the service you paid for, whether or not the result was the one you hoped for on that particular handset.

When an operation fails

If an operation fails because of a fault on our side, the credits are returned to your balance. Ask support and we will check the operation log against your account. Credits are not returned where the failure comes from the device itself, from an unsupported model or firmware, from a lost connection at your end, or from an operation attempted against our guidance.

Licences and subscriptions

A licence may be refunded within 14 days of purchase if it has not been activated on a computer. Once activated, a licence is not refundable, because activation binds it to your machine and delivers what you paid for. We do not pro-rate part-used licence periods.

Refunds to cards and mobile money

Card and bank payments taken through Flutterwave or PesaPal are refunded to the same card or account. Mobile money payments are refunded to the same MTN or Airtel wallet that paid, so make sure that number is still active before you ask. Provider fees that we never received cannot be returned by us.

Refunds of cryptocurrency payments

A coin payment cannot be reversed, so a refund is a new payment we send to you, and it works differently. We refund the United States dollar value of your purchase, not the number of coins you sent: if the coin has risen since you paid you will receive fewer coins, and if it has fallen you will receive more. You must give us a wallet address you control, on the same network you paid from, and you are responsible for its accuracy, because a refund sent to a wrong or incompatible address cannot be recovered. The network fee for sending the refund is deducted from it. Where you prefer, and where we are able, we can instead leave the amount on your account as credits, which avoids both the rate movement and the fee.

Duplicate, partial or accidental payments

If you were charged twice for the same thing, or a payment went through that you did not intend, tell us and we will refund it in full. There is no time limit on a genuine duplicate. If a cryptocurrency payment arrives short of the quoted amount, the order will not complete on its own; contact us and we will either apply the amount received as credits or return it.

Unsupported devices

Check the supported models list before you buy. We do not refund credits spent discovering that a model is not supported when that model was already listed as unsupported, but we will always refund where our own published information was wrong.

Currency and payment charges

We price and refund in United States dollars. Because exchange rates move, the amount that lands back in your account may differ slightly from the amount that left it, and your bank, mobile money provider or exchange may keep a conversion or transaction fee that we never received and cannot return. Those differences are your provider, not a partial refund from us.

How to request a refund

Open a support ticket, or use the contact page, and include the transaction reference, the account email, the date, and a short description of what went wrong. For a cryptocurrency payment, include the transaction hash and the wallet address you want the refund sent to. Requests made through the account they relate to are handled fastest, because we can match them to the payment and the operation log.

How long refunds take

We aim to decide within 5 working days and to send the refund within 10 working days of approving it, and sooner where the law of your country requires it. Card and mobile money refunds then depend on your provider, usually a few working days. Cryptocurrency refunds arrive once the network confirms them, which is normally much faster.

Chargebacks

Please talk to us before raising a chargeback with your bank. A chargeback freezes the account while it is investigated and is slower than a refund we process directly. Raising one dishonestly, on a service that was delivered, may result in the account being closed. Cryptocurrency payments have no chargeback at all, which is why it matters to contact us.

Contact

If you disagree with a refund decision, reply on the same support ticket and ask for it to be reviewed. We would rather resolve a payment dispute directly than leave a customer unhappy.

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